SERVICES AGREEMENT
1. RENTACAR.EXPERT Company, represented by Individual Entrepreneur Tatiana Yulenkova, (registered in Georgia at the address Georgia, Tbilisi City, Lochini Street, N 3, Identification Number 302300356) - hereinafter referred to as REx Company, offers this website and its services by the following booking terms and conditions (hereinafter referred to as Terms and Conditions).
2. REx Company provides its services using the system of search and reservation of cars from rental companies in Crete.
3. By using the services provided on this website and accepting these Terms and Conditions, which form an integral part of this Agreement, the Client enters into a Booking Agreement with REx Company, which is an offer (hereinafter referred to as the Agreement).
4. The Booking Agreement shall be deemed to have been concluded when the Customer has paid for one of the options on his/her application through the payment system on this website.
5. The service provided by REx under the Booking Agreement includes:
§ informing the Client about the available options for renting a car according to the Client's request
§ selection of a car according to the Client's wishes (type of car, location, date and time of booking, rental period, etc.)
§ acceptance of prepayment from the Client
§ creation of a voucher containing all the information on the reservation (type of car, time and place of pick-up and return, total cost of the reservation, contact details of the Customer, etc.).
§ sending duplicate copies of the voucher by e-mail to the Customer and the Service Provider.
6. The Customer must understand that the service is considered to be rendered and the Agreement cannot be withdrawn after the voucher has been generated and sent to the Customer and the Service Provider (rental company).
7. The Customer should read the Terms and Conditions before making payment for the service and entering into the Booking Agreement. In case the meaning or implications of the Terms and Conditions are not clear to the Renter, it is strongly recommended to contact REx Company at cretancar@gmail.com for more information about the Terms and Conditions before accepting them.
BOOKING AND CANCELLATION
1. The Customer submits an online application to search for a car according to his needs. Rex Company searches among several suppliers and makes an offer to the Customer, which is sent to the e-mail address specified in the application.
2. The reservation agreement is not an agreement regulating the car search and reservation procedure. The Client signs the car rental agreement directly with the service provider at the time of picking up the rented car. REx Company itself does not own or manage any of these service providers, does not offer its cars and does not enter into car rental agreements on behalf of rental companies.
3. The main material terms and conditions of the rental companies regarding driver requirements, insurance, deposit, payments, fuel policy, etc. are available in the car rental terms in the Crete section of this website. If the Client has any special wishes or requirements for the rented car, he/she should always describe them in the application form.
4. Detailed information regarding the booking is contained in the Voucher, which the Client will receive by e-mail after making the prepayment.
5. The currency in which prices are published and payments are accepted is the euro (EUR). If the currency of the Client's country is different, the final price may be affected by exchange rates, the cost of currency transactions at the Client's bank, and other parameters for which REx cannot be held responsible.
6. If the Customer on his initiative wants to cancel the booking not later than 7 days before the moment of car pick-up, he will be refunded the cost of the service with the deduction of the cost of operating expenses, which is 10% of the amount paid by the Customer, but not less than 15 euro.
7. If the Customer on his initiative wants to cancel the booking later than 7 days before the start of the booking, no refund will be made.
8. To cancel, the Client must contact Rex via the Contact Form. If the cancellation request is made to the Supplier and not to the Company, the provisions of this section will not apply, i.e. no refund will be given.
PAYMENT
1. Payment methods accepted by Rex Company on this website are valid VISA, Mastercard or PayPal credit/debit cards
2. Payment methods accepted by Vendors vary and may include cash in addition to the above. Please note that some Hirers only accept payments by credit card. The Customer should independently check the payment methods of the selected Supplier before arriving at the pick-up location.
3. The Company will charge the Client for the service as a prepayment when making the booking. The Client pays the remaining amount directly to the Hirer when picking up the car at the destination (partial prepayment booking).
4. Some Suppliers make a deposit a mandatory condition of car rental, the Client can pay the deposit upon picking up the car in cash or by providing credit card details in his/her name.
MODIFICATIONS
1. The customer can make changes to the details of his booking by directly contacting the car rental company, whose contacts he will receive on the voucher. Please note that the conditions for making changes to the booking may vary considerably from one rental company to another! However, in general, changes cannot be made in the last 48 hours before the date of pick-up. In any case, Rex cannot be held responsible for any changes to the original order and any losses that may arise from this.
2. Please note that the change service itself is free of charge, but any change such as a change of pick-up or return location, vehicle type, rental period, etc. may result in a change in the final rental price, which will be different from the price indicated on the original Confirmation Voucher.
CAR PICK-UP
1. Upon receipt of the car, the Client is obliged to provide originals of the following documents:
§ Voucher in paper or electronic form
§ A valid driver's license from the Client's country of residence. They must be valid in the EU
§ International Driving Permit. They may be required by some rental companies as a supplement to a regular driver's license.
§ Valid passport or ID card
§ A valid credit card in the name of the main driver, with sufficient funds to cover the deposit (if the rental company provides its services based on a deposit)
§ Other documents specified in the Voucher.
2. The REx company does not return the money paid and does not bear any responsibility in a situation where the rental company refuses to provide the car to the Lessee in one of the following cases:
§ No-show.
§ Late.
§ Unused days.
§ Failure to provide any document or item from the list specified above;
§ The client intends to use the car in violation of the terms of use of the rental company.
§ The client was previously blacklisted by the rental company.
§ The client arrives at the car rental point under the influence of alcohol or drugs.
3. Rex Company is not responsible for the time spent waiting in line at the rental office.
4. The client must carefully read the car rental agreement before signing it at the time of receiving the rental car. The Client's signature means acceptance of all clauses of the contract and all expenses.
5. Rex Company is not responsible for any price change that occurs upon receipt of the rented car because the Client ordered additional services/options (for example, child seats, additional driver, etc.). If the Client extends the rental period after the start of the rental period, the rental company may require him to pay all costs associated with the extension of the rental period. The rental company uses local rates that are current for the given period.
6. Rex Company is not responsible for any changes in cost or additional charges made by the rental company as a result of the Client’s violation of the rental car’s rules for using the car.
JURISDICTION / APPLICABLE LAW
The Booking Agreement, the Terms and Conditions, and the e-mail correspondence forming an integral part of the Booking Agreement shall be governed by the laws of the Republic of Latvia and shall be construed by the laws of the Republic of Georgia. The courts of general jurisdiction of the Republic of Georgia shall have exclusive jurisdiction over any claim or dispute that may arise in connection with these Terms and Conditions and the Booking Agreement.
RESPONSIBILITY
1. Rex Company is not responsible for the obligations specified in the car rental agreement concluded between the Client and the rental company.
1. Rex Company is not responsible (and has no obligation to verify) for incorrectly specified or misspelled email address or driver's name, or incorrect telephone number, or bank card number.
2. Rex is not responsible for compensating the Client for his losses or damages that occurred in connection with the actions or cars of a particular rental company that do not comply with the car rental agreement and/or current legislation.
3. If security deposits have been blocked or withheld, these transactions are initiated by the relevant rental company based on the car rental agreement concluded between it and the Client. Rex, as an intermediary for bookings, does not withhold or block security deposits on the Client's bank accounts or credit cards.
TERMINATION OF THE AGREEMENT
1. Rex Company reserves the right to terminate the Booking Agreement immediately and unilaterally by notifying the Client by email in the following cases:
§ Indications or information have been received regarding insolvency, bankruptcy, similar status, or financial difficulties, as well as illegal activities of the relevant distributor.
§ An error (technical or human) has been made by Rex Company or the rental company, as a result of which the provision of the car rental service becomes impossible or extremely difficult.
§ The client has not passed the security check carried out by the rental company.
2. If Rex Company terminates the Booking Agreement, it will refund the full cost of the Service to the Client.
DATA PROTECTION
1. The Company ensures that the Client's data is processed by the requirements for personal data protection in the EU, including the General Data Protection Regulation 2016/679. The Company guarantees that the Tenant's data will be processed for legitimate business purposes to ensure the provision of the requested service.
The Tenant agrees that:
§ To provide the booking service, the Company is authorized to process and forward the personal data and contact information provided by the Client (full name, date of birth, phone number, and email address) as well as information related to the reservation to the rental provider, so that they can provide the requested car rental service.
§ The Client's email address will be used by the Company to send a booking confirmation in the form of a Voucher and to inform the Client about significant changes in these Rules and Conditions or any other changes in the company's policy.
§ The Tenant's phone number will be used by the Company to clarify reservation-related issues if any arise.
2. The Privacy policy section provides complete information about our data processing procedure, including what personal data we collect and process, for what purposes we use it, how long we store it, and other relevant information.
3. The Platform is allowed to be used for making car rental reservations. It is prohibited to use the Platform for illegal purposes, namely: creating hypothetical or fake bookings or obtaining information about rental providers or their car rental offers. By accepting these Terms, the Client agrees to use this Platform solely for lawful purposes.
CLAIMS AND COMPLAINTS
1. Client complaints must be submitted through the contact form at any time BEFORE receiving the car. From the moment of signing the Car Rental Agreement with the rental company, all claims can only be directed to the rental provider.
